Privacy Policy
productsprepaid.com · productosprepago.com
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our Websites and purchase our prepaid digital products. Our delivery infrastructure is powered by Reloadly (reloadly.com).
By using our Websites or making a purchase, you consent to the practices described here.
1. Information We Collect
1.1 Information You Provide Directly
When you create an account or make a purchase, we collect:
- Account information: First name, last name, email address, password (encrypted), country, and phone number.
- Transaction information: Recipient phone number (for top-ups), recipient email address (for gift cards and gaming), account or meter number (for utility payments), product selected, and transaction amount.
- Payment information: We do not store your card number. Payment details are processed securely by Stripe or MercadoPago and are subject to their respective privacy policies.
- Support communications: Any messages or information you send to info@productosprepago.com.
1.2 Information Collected Automatically
When you visit our Websites, we may automatically collect:
- IP address and approximate location (country/city level)
- Browser type, version, and operating system
- Pages visited, time on site, and referring URL
- Device type (desktop, mobile, tablet)
- Cookies and similar tracking technologies (see Section 7)
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your prepaid product purchases through the Reloadly API
- Create and manage your user account
- Send order confirmations and receipts to your email address
- Respond to your questions and support requests
- Detect and prevent fraud, unauthorized access, and abuse
- Comply with legal obligations and enforce our Terms of Service
- Improve the functionality, security, and user experience of our Websites
- Send transactional notifications — not marketing without your consent
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
3.1 Service Providers
- Reloadly (reloadly.com): Our delivery API provider. Recipient details and transaction data are transmitted to Reloadly to fulfill your purchase. Their privacy practices are governed by reloadly.com/privacy-policy.
- Stripe / MercadoPago: Payment processors. Card data is handled entirely by these services and never stored on our servers.
- Email service provider: Used to send order confirmations and support replies.
- Hosting provider: Our servers store account and order data securely.
3.2 Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights or your safety.
3.3 Business Transfers
If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified by email or prominent notice before your information becomes subject to a different privacy policy.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for a minimum of 5 years for tax and legal compliance.
You may request deletion of your account and associated data at any time by emailing info@productosprepago.com. We may be required to retain certain data for legal and regulatory reasons even after account deletion.
5. Data Security
We implement industry-standard security measures:
- All data transmitted between your browser and our Websites is encrypted via TLS/SSL (HTTPS)
- Passwords are hashed using bcrypt with a minimum of 12 salt rounds — never stored in plain text
- Payment card data is never stored on our servers and is processed exclusively through PCI DSS-compliant processors
- Access to customer data is restricted to authorized personnel only
- Regular security reviews and monitoring of our systems
While we take every reasonable precaution, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your account and personal data (subject to legal retention requirements).
- Portability: Request your data in a machine-readable format.
- Opt-out: Opt out of marketing communications. Transactional emails are required for service delivery and cannot be opted out of.
To exercise any of these rights, contact us at info@productosprepago.com. We will respond within 30 days.
7. Cookies
We use cookies and similar technologies to:
- Maintain your login session
- Remember your language preference (Spanish or English)
- Analyze website traffic and usage patterns
- Protect against fraud and unauthorized access
You may configure your browser to refuse cookies; however, some features of our Websites may not function properly without them. We do not use cookies for advertising or tracking across third-party websites.
8. Children's Privacy
Our Websites are not intended for use by children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, contact us at info@productosprepago.com and we will promptly delete it.
9. International Users
Our Websites serve users in Spanish-speaking and English-speaking markets worldwide, including Latin America, the Caribbean, the United States, and Canada. If you are located in the EU, UK, or other regions with specific data protection laws, your data may be transferred to and processed in other countries. We take appropriate safeguards to ensure your data is handled in accordance with this Privacy Policy.
10. Third-Party Links
Our Websites may contain links to third-party websites, including Reloadly and payment providers. This Privacy Policy does not apply to those external websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted on our Websites with an updated date. We may also notify you by email for significant changes. Continued use of our Websites after changes are posted constitutes your acceptance of the updated policy.
Contact — Privacy
info@productosprepago.com
Websites
productsprepaid.com
productosprepago.com
Response Time
Within 30 days